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Impersonation scam experts you can trust

Claim money back from a Impersonation scam

We know the damage scams can do to its victims not just financially, but mentally too. With a full understanding of the underhand tactics that scammers use to get their hands on your money, you are in the best hands to maximise your chances of claiming it back.

Why choose arch.law?

Arch.Law founder Andrew Leaitherland has been practising law for over 30 years. We take great pride in providing our clients with more efficient solutions to their ever changing legal needs. Our clients don’t need large corporate offices or traditional ways of working, they need a firm that is built for the future, not the past.

Have you been the victim of a scam or fraud?

Start your FREE claim today

Please be aware that we are only able to process claims in excess of £5,000 that have been paid from a UK bank account

arch.recover

Impersonation Scams

arch.law can help recover the money you lost as a result of a fraud or scam

The specialised team at arch.law has many years of expertise effectively handling claims against Financial Institutions such as Banks.

We are aware of the complex issues that these claims have surrounding them, the material that must be gathered, and the procedures for needed to bring a successful claim. We will aggressively pursue your claim and work toward achieving the best potential outcomes thanks to the combination of our experienced staff and ever developing strategies.

Do you think you have lost money to a impersonation scam or fraud?

If your bank didn't provide the protection you deserved, you could be eligible for compensation.

Do you think you have lost money to an impersonation scam or fraud?

If your bank didn't provide the protection you deserved, you could be eligible for compensation.

What is an impersonation scam?

An impersonation scam, also known as an impersonation fraud or impersonation scheme, is a type of scam where an individual or group of individuals impersonate someone else or an entity with the intention of deceiving and defrauding their target. These scams can take various forms and often involve impersonating a trusted authority, organization, or figure to manipulate victims into taking specific actions, such as providing personal information, sending money, or following fraudulent instructions.

If you have been the victim of the above, contact us on
03332 423 976 or start your claim today

What is a fraud and scam claim?

A Fraud and Scam claim is also known as Authorised Push Payment fraud (APP fraud), which is a type of fraud in which people are deceived into sending money to scammers, for goods that don’t exist, Investments that are not real or to people that are being impersonated, for example innocent people are duped into paying money to someone they believe is from the HMRC or to an individual they have a relationship with that does not exist.

Because the victim of the scam thinks that the transfer is authentic and lawful, the money is often lost before they realise, and the victim may be too ashamed to do anything about it. Because these payments are often made to people that disappear or to an investment that they thought was legitimate but wasn’t. These victims do not realise there is avenues to recover the lost money.

No Win, No Fee

Friendship Scam - Money Recovery Specialists

Frequently Asked Questions

Frequently Asked Questions

You are not required to; you can make this claim yourself or with another third party.

We find that people who have been the victim of a scam often can not face the stress of trying to get this money back or have tried and not been successful.

With many years of experience in being successful in the recovery of wide range of loss puts in a unique position of having the best shot at getting that money back and making it as stress free as possible.

Yes, arch.law is a registered Law firm within the UK, our business details are as follows;

“arch.law” and “Arch Law” are trading names of Arch Law Limited. Arch Law Limited is a Limited Company which is registered at Companies House under Company No 12779240.

Our VAT registration number id 376144290.

A list of the Directors of Arch Law Limited is available for inspection at our registered office.

Arch Law Limited is authorised and regulated by the Solicitors Regulatory Authority under SRA number 814391.

We will evaluate your claim for free and without any obligations on your part, and we will come to a conclusion about whether or not we will pursue your claim. We operate on a “no win, no fee” premise, which means that if your claim for a refund is denied, you are not responsible for paying us any money even if we take on your case.

If you are successful we will deduct an agreed % from the money you recover only when you or us are in receipt it.

We are able to assist you with any kind of claim involving fraud, as long as money you lost was from a UK bank account within the last 6 years. It may be that the type of Fraud you were a victim to is not listed on our website, those are just the most common, please contact us if you do not fall into that category.

Get in touch with us if you have any reason to suspect that you have been the victim of fraud so that we can fill you in on the specifics of what this entails. We are able to investigate this matter on your behalf if you are unsure as to whether or not you have a valid claim.

It’s possible that the mistake wasn’t on your end after all. We present a claim based on the relevant rules, codes, and best practise standards to see if the bank should not have taken your instructions or intervened and provided sufficient advice regarding the transaction. This is based on our years of experience as well as our expertise in the relevant fields.

In the event that legal proceedings are initiated and a conviction is obtained, the court will have the authority to pay compensation. On the other hand, it is not always easy to track down the person who committed the fraud, especially if they are located in another country; also, it is possible that they no longer own any assets to compensate the victims, this route is also extremely costly. 
 
The fact that the banks, from which the payments to the con artist are made, have a responsibility to exercise reasonable care while monitoring their clients’ accounts is something that many victims are unaware of. In addition to having stringent security checks and data protection measures in place, the banks should have processes in place to identify and respond to any “red flags,” which could include vulnerable customers, regular and high-value payment transfers, or other unusual or out-of-character transaction activity. 
 
Complaints may be submitted to the Financial Ombudsman Service in the event that a disagreement arises between a bank and a client who has suffered financial loss as a result of fraud. The FOS will investigate the circumstances surrounding the scam as well as the bank’s reaction to it. FOS will take into account the fact that banks will have a better understanding of the various types of fraud than their customers do. As a result, banks should do everything in their power to protect their customers, such as stopping suspicious transfers, freezing accounts, or working with other financial institutions. 

It is of the utmost significance to immediately notify both the police and your bank of the situation. You may also report any suspected instances of scamming to Action Fraud, which is the National Fraud and Cyber Crime Reporting Centre in the United Kingdom. If you have suffered a financial loss, the police may open a criminal inquiry into the matter as a result. 

It is quite difficult for us to estimate how long the process of filing claims will take. How your bank responds to your claim and whether or not they defend it will have a significant impact on the outcome. In the event that your Bank acknowledges your claim once we have sent them our Letter of Complaint, we anticipate receiving the compensation offer somewhere in the range of 9 weeks. 
 
If the claim has to be referred to the Financial Ombudsman Service, this may add anywhere from six to fourteen months to the total time it takes to resolve the claim (depending on the capacity of the Financial Ombudsman Service and the arguments the bank has made in defence). Your claim may be expedited by the Ombudsman in exceptional circumstances, such as when you are facing severe and imminent difficulties. Please let us know if this is anything that pertains to you. 

Example Cases

Customer was asked to transfer money as her account was under threat

3 days ago

Nadia contacted us after the bank refused to refund £100,000 of her money she was persuaded to send to a fraudster by a sophisticated social-engineering scam.

Customer was told she needed to pay a tax bill – or face arrest

4 days ago

Grace was at home with her two young children. She received a call from someone saying they were from HMRC and she needed to pay a tax bill or she would be deported and a warrant for her arrest would be issued.

A customer was called by someone pretending to be his telephone provider

4 days ago

Tom received a call from someone pretending to work for his telephone provider saying he was due a refund. He gave over his card details so he could receive the payment.

Customer was asked to transfer money as her account was under threat

3 days ago

Nadia contacted us after the bank refused to refund £100,000 of her money she was persuaded to send to a fraudster by a sophisticated social-engineering scam.

Customer was told she needed to pay a tax bill – or face arrest

4 days ago

Grace was at home with her two young children. She received a call from someone saying they were from HMRC and she needed to pay a tax bill or she would be deported and a warrant for her arrest would be issued.

A customer was called by someone pretending to be his telephone provider

4 days ago

Tom received a call from someone pretending to work for his telephone provider saying he was due a refund. He gave over his card details so he could receive the payment.

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Have you been the victim of a scam or fraud?​

Start your FREE claim today

Please be aware that we are only able to process claims in excess of £5,000 that have been paid from a UK bank account