“arch.law” and “Arch Law” are trading names of Arch Law Limited. Arch Law Limited is a Limited Company which is registered at Companies House under Company No 12779240.
Our VAT registration number id 376144290.
A list of the Directors of Arch Law Limited is available for inspection at our registered office.

Registered office and main trading office:
Arch Law Limited,
Beehive Lofts,
Beehive Mill,
Jersey Street, Ancoats,
Manchester M4 6JG
Solicitors Regulation Authority (“SRA”)
Arch Law Limited is authorised and regulated by the Solicitors Regulatory Authority under SRA number 814391.
Law Society:
Details of our organisation are also listed on the Law Society’s Find A Solicitor database

Complaints
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided you with then you should inform us immediately so that we can do our best to resolve the problem.

In the first instance it may be appropriate to contact the person who is working on your matter to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint then our full complaints procedure is set out below:

Arch Law Limited is committed to high quality legal advice and client care. However, in the unlikely event that you are unhappy about any aspect of the service you have received or about the fees we have charged please contact Andrew Leaitherland by email in the first instance at andrew@arch.law providing details of your concerns but also a contact number that we can call you back on. We have eight weeks to consider your complaint. If we have not resolved it within this time, you may complain to the Legal Ombudsman. However, we will endeavour to contact you as soon as practicable after the initial receipt of your complaint.

Making a complaint will not adversely affect how we handle your case nor will you be charged for the investigation of, or response to, your complaint.

The Solicitors Regulatory Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of you age, a disability or other characteristic. You can raise your concerns with the Solicitors Regulatory Authority using the contact details as information set out above.

What to do if we cannot resolve your complaint?

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not adversely affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

– Within six months of receiving a final response to your complaint; and
– No more than six years from the date of act/ omission; or
– No more than three years from when you should reasonably have know there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them using the details below:

www.legalombudsman.org.uk
0300 555 0333
enquiries@legalombudsman.org.uk
Legal Ombudsman
PO Bo 6806, Wolverhampton WV1 9WJ