Delivering legal solutions, differently
Our clients and their legal needs continue to develop. Their legal needs are rarely the same – they have issues and they have opportunities which need solutions rather than services. At arch.law we deliver those legal solutions, differently. Combining the right type of resource with technology to achieve the best result for the client.
Law firms often struggle to provide the right solution to different types of client. arch.law wants to provide support to all sizes of client in the most appropriate way. But we recognise that there are other organisations better placed to service certain types of clients – that’s why we have built our ecosystem with our preferred collaborators.
We recognise that the traditional law firm structure isn’t the right approach for many of our clients’ legal requirements, so we have built different approaches ourselves, but also collaborated with our preferred suppliers to ensure that our clients receive the best solution delivered in the most appropriate way.
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2020 marked a year of reflection and a turning point for many individuals and businesses, globally. The legal sector is no exception – our clients need a digital solution to their needs that is quick, efficient and delivered by high quality individuals combined with the right technology where and when required. Our clients don’t need large corporate offices or traditional ways of working.
I founded arch.law to build a law firm for the future – one that clients would enjoy engaging with but also one where people would really want to work. A firm that takes pride in providing clients with more efficient solutions to their legal needs. A supportive environment that enables lawyers to achieve the best for themselves, developing personally and benefitting financially.
Having spent more than 20 years in the legal sector, I am privileged to know some fantastic people – individuals but also other businesses that can create partners in a legal ecosytem. arch.law sits on top of this ecosystem, pulling together the relevant resources for clients whether they are individuals, startups, small to medium sized businesses, large enterprise clients or clients active in the insurance sector.
If you would like to work with us – as a client or a lawyer – we would love to hear from you!
We recognise that we are only as good as the people that we work with. At arch.law we are constantly on the look out for high quality individuals who are interested in building a career in the legal industry.
“arch.law” and “Arch Law” are trading names of Arch Law Limited. Arch Law Limited is a Limited Company which is registered at Companies House under Company No 12779240.
Our VAT registration number id 376144290.
A list of the Directors of Arch Law Limited is available for inspection at our registered office.
Registered office and main trading office:
Arch Law Limited,
Jersey Street, Ancoats,
Manchester M4 6JG
Solicitors Regulation Authority (“SRA”)
Arch Law Limited is authorised and regulated by the Solicitors Regulatory Authority under SRA number 814391.
Details of our organisation are also listed on the Law Society’s Find A Solicitor database
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided you with then you should inform us immediately so that we can do our best to resolve the problem.
In the first instance it may be appropriate to contact the person who is working on your matter to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint then our full complaints procedure is set out below:
Arch Law Limited is committed to high quality legal advice and client care. However, in the unlikely event that you are unhappy about any aspect of the service you have received or about the fees we have charged please contact Andrew Leaitherland by email in the first instance at firstname.lastname@example.org providing details of your concerns but also a contact number that we can call you back on. We have eight weeks to consider your complaint. If we have not resolved it within this time, you may complain to the Legal Ombudsman. However, we will endeavour to contact you as soon as practicable after the initial receipt of your complaint.
Making a complaint will not adversely affect how we handle your case nor will you be charged for the investigation of, or response to, your complaint.
The Solicitors Regulatory Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of you age, a disability or other characteristic. You can raise your concerns with the Solicitors Regulatory Authority using the contact details as information set out above.
What to do if we cannot resolve your complaint?
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not adversely affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
– Within six months of receiving a final response to your complaint; and
– No more than six years from the date of act/ omission; or
– No more than three years from when you should reasonably have know there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them using the details below:
0300 555 0333
PO Bo 6806, Wolverhampton WV1 9WJ