Terms of Business

1. Definitions
1.1 Contract: means the agreement between you and Arch Law Limited as set out in the terms
of business, client care letter and any other documents referred to within either the terms
of business or the client care letter.
1.2 These terms: means these Terms of Business.
1.3 The firm or this firm: means Arch Law Limited trading as arch.law and not any individual
or group of individuals within the arch.law
1.4 We, us and our (and other relevant first-person terms): mean refer to the firm as a legal
entity and not to any individual or group of individuals within the firm
1.5 You: means each and every party to this contract (other than us).
1.6 In relation to the Consumer Contracts (Information, Cancellation and Additional Charges)
Regulations 2013:
- a) Consumer: means an individual acting for purposes which are wholly or mainly
  outside of that individual’s trade, business, craft or profession.
  b) Trader: means a person acting for purposes relating to that person’s trade, business,
  craft or profession, whether acting personally or through another person acting in the
  trader’s name or on the trader’s behalf. The firm is a trader for the purposes of these
  regulations.
  c) Distance contract: means a contract concluded between a trader and a consumer
  under an organised distance sales or service-provision scheme without the
  simultaneous physical presence of the trader and the consumer, with the exclusive
  use of one or more means of distance communication up to and including the time
  at which the contract is concluded.
  d) Off-premises contract: means a contract between a trader and a consumer which is
  any of these:
  - i) A contract concluded in the simultaneous physical presence of the trader and
    the consumer, in a place which is not the business premises of the trader;
    ii) A contract for which an offer was made by the consumer in the simultaneous
    physical presence of the trader and the consumer, in a place which is not the
    business premises of the trader;
    iii) A contract concluded on the business premises of the trader or through any
    means of distance communication immediately after the consumer was
    personally and individually addressed in a place which is not the business.
    iv) premises of the trader in the simultaneous physical presence of the trader and
    the consumer;
    v) A contract concluded during an excursion organised by the trader with the aim
    or effect of promoting or selling goods or services to the consumer.
e) Conclusion of the contract: means the date you sign the client care letter to confirm
acceptance of our Terms of Business or the date from which you continue to provide
us with instructions following receipt of our terms.
f) Cancellation period: means 14 days from the day of the conclusion of the contract.

2. Terms of business
2.1 These terms may not be altered unless agreed in writing by a Director of Arch Law Limited.
2.2 You should read these terms carefully, along with your client care letter and any other
documents referred to within that client care letter, as these documents set out the basis
on which we will provide services to you and form the contract between us.
2.3 By accepting these terms, you are entering into a contract with the firm.

3. Responsibilities
3.1 Our responsibilities include advising you on the law, following your instructions, reviewing
your matter regularly, and discussing with you whether the potential outcomes justify the
expense and risks involved with your matter.
3.2 Once a matter has ended, unless we expressly agree in writing otherwise:
- a) we are not responsible for updating our advice or documentation to reflect any later
  changes in the law or practice; and
  b) we will not remind you about future deadlines or obligations relevant to that matter.
3.3 You need to provide us with clear and timely instructions, the information and documents
required for us to do our work, and funds required.

4. Instructions
4.1 If we are advising more than one person (whether individuals, companies or other entities),
we will, unless otherwise agreed in writing, act for those persons jointly and severally.
4.2 If you are instructing us jointly, it is your responsibility to tell us straightaway if you require
more than one person to give us instructions in relation to your matter. Otherwise, we will
accept instructions from any one person.
4.3 If you are a company or other commercial entity, it is your responsibility to tell us at the
outset if you require more than one director (or equivalent) to give us instructions.
4.4 You will not attempt to prevent us from acting for other clients, including clients whom you
consider to be your competitors, on matters in which you may have an interest but have
not instructed us in relation to. This includes but is not limited to acing in relation to matters
where you and/or your affiliates are involved.
4.5 We may in the course of our engagement, as agent on your behalf, engage any other Arch
Law Limited offices that may exist in other jurisdictions to provide certain services. These
services will be provided on their standard terms of business which will be supplied to you
on request.
4.6 Where advice or assistance is required in other jurisdictions, or in areas of law in which we
do not practice, we will discuss with you the selection of appropriate advisers and will
engage them as agent on your behalf. You will be directly liable to them for their fees and
expenses in accordance with the terms agreed with them. Unless otherwise agreed, our
advice will relate to English law only

5. Information about this firm
5.1 The firm’s contact details are:
- a) Name: Arch Law Limited, trading as arch.law
  b) Constitution: Limited Company, registered in England and Wales with company
  number 12779240
  A list of Directors is available for inspection at our registered office.
  c) Address: Arch Law Limited, Huckletree Floor 2, 8 Bishopsgate, City of London, EC2N 4BQ
  d) Contact number: 03332 423976
  e) Email: hello@arch.law
  f) Website: www.arch.law
  g) Hours of business: 9am to 5pm Monday to Friday
  h) VAT number: 376144290
5.2 We are authorised and regulated by the Solicitors Regulation Authority (SRA) and our SRA
ID number is 814391. This means that we are required to comply with a number of
professional rules set out in the SRA Standards and Regulations which you can view at
https://www.sra.org.uk/solicitors/standards-regulations/.
5.3 The SRA Indemnity Insurance Rules, in force from time to time, require us to take out and
maintain Professional Indemnity Insurance with participating insurers. Information about
the compulsory layer of Professional Indemnity Insurance we carry, including the contact
details of our insurers and the territorial coverage of our insurance, are available in hard copy
at our registered office or made available upon request

6. Our charges
6.1 The basis for our charges will be set out in your client care letter.

7. Fixed fee services:
7.1 If we charge on a fixed fee basis, this is based on the assumption that the work will be
completed without any complications arising. If any unforeseen additional work is required,
or if you change your instructions to us, we will either provide a revised fixed fee or agree that
any additional work will be charged at the hourly rate of the person(s) dealing with your
matter. In either case, we will not carry out any further work until any changes to our original
estimate have been agreed in writing.
7.2 Hourly rate services:
- a) If we charge on an hourly rate basis, hourly rates vary according to the experience of
  the person handling your matter. The hourly rates that apply to your matter are set
  out in your client care letter.
  b) We review our hourly rates from time to time, we will notify you in writing of any
  increase. If you do not accept the new rates after review, we reserve the right not to
  continue acting for you.
  c) You will be charged for time spent on your matter which will include: any meetings
  with you (and any third parties); considering, preparing and working on papers;
  correspondence; making and receiving telephone calls; research; internal
  consultations; and travelling. Time is recorded and charged in six-minute units at the
  applicable hourly rate. Therefore, this is the minimum amount of time we will charge
  for any piece of work undertaken on your matter.
  d) We add VAT to our fees applicable at the time that the work is completed. The current
  rate of VAT is 20%.
  e) We reserve the right to charge separately for photocopying, printing, telephone calls,
  faxes, electronic funds transfers, catering and other support services, and travel,
  courier and other incidental expenses. Where applicable, we will charge VAT on our
  charges and expenses.
  f) Where we give you an estimate of costs, it is a guide to assist you in budgeting for
  your legal costs and is not fixed. We will do our best to keep you updated with the
  best costs information that we are able to provide at any one time. If you would like
  to agree a ceiling figure, above which we will not incur any further costs without your
  consent, please let us know as soon as possible.

8. Disbursements
8.1 All disbursements (expenses) which we incur in working on your matter will be payable by
you in addition to our charges. Examples of these expenses include but are not limited to
Land Registry and Companies House fees; search fees; Stamp Duty Land Tax (and similar
taxes); fees charged by experts, agents, couriers and barristers; court fees; travel expenses
and subsistence; international telephone calls; use of on-line databases; and telegraphic
transfer fees. We also charge an onboarding fee of £60.50 plus VAT if you are an individual in the UK, £75.50 plus VAT for individual international clients, £170.50 plus VAT if you are a corporate, partnership or other organisation in the UK and £185.50 plus VAT for international commercial clients. This fee is charged only once every three years, unless a client is assessed as high-risk, in which case the fee is applied annually. VAT is payable on certain expenses, which you will need to pay in addition.

9. Paying our bills
9.1 The frequency of billing will depend on the nature of a matter. The frequency of billing for
your matter is set out in your client care letter.
9.2 In some cases, particularly when litigation is involved or when we may need to incur
substantial expense on your behalf we may require you to provide a payment on account
(payment in advance of us carrying the work out). Where we ask you for payment on
account, we are not obliged to carry out any work on your matter until that payment has
been made. A payment on account is not an estimate or fixing of charges, and our total
charges may exceed the payment on account.
9.3 You must tell us straightaway if you have any form of legal expenses insurance that you
think might pay for our bills. Please note that insurance policies rarely cover all of your legal
expenses and you will be liable for any costs that exceed those covered by any such policy
of insurance in place from time to time.
9.4 If a third party agrees to pay our bills, you will remain responsible to us for payment until
those bills have been paid in full.
9.5 Unless agreed otherwise, our bills are payable within 7 days of delivery. We encourage all
of our clients to sign up to our gocardless or Legl payment systems in advance of our
services being carried out. If we do not receive payment during this time, then we reserve
the right to charge you interest on the outstanding amount at a rate which is 6%. Interest
will accrue from one month after the date of delivery of the bill to the date of payment and
will be payable on demand. We may also retain any papers and documents belonging to
you while payment for our bills is outstanding.
9.6 All bills, whenever they are submitted, will be for final bills for the period to which they
relate but this does not prevent us from invoicing you for expenses for that period on a
subsequent bill.
9.7 We do not accept payment in cash.
9.8 If we are providing services to more than one person whether individuals, companies or
entities and we are asked to deliver bills only to one person, those bills will remain payable
in full by all persons that we provide services to under this contract.
9.9 Where we hold money on your behalf, because we have received funds on your behalf or
you have made payment on account, we may use this money towards payment of our bills.
We will advise you if we do this.
9.10 The Firm operates its client account with NatWest Bank.
9.11 You can make a complaint about a bill using the firm’s complaints procedure which is
available upon request. You may also have the right to complain to the Legal Ombudsman
(see clause 22.7) or to apply to the court for an assessment of the bill under part III of the
Solicitors Act 1974.
9.12 If an account remains unpaid and we commence legal proceedings against you in order to
recover the sums you owe us then we will be entitled to recover from you the legal costs
that we incur in connection with those proceedings at our standard hourly rates, together
with all disbursements (including fees of counsel and any other lawyers engaged by us in
our attempts to recover payment from you).

10. Contentious matters
10.1 You will be responsible to us for our fees and disbursements regardless of any order
obtained for payment of your costs by another party. Our costs are likely to exceed the sum
which you could recover from any other party to the proceedings. You should also bear in
mind that you may be ordered to pay the costs of the other party.

11. Your money
11.1 Interest Policy
- a) The SRA Accounts Rules require us to account to you for interest where it is fair and
  reasonable to do so in all the circumstances.
  b) Our interest policy shall be kept under review and may change if the Bank of England
  base rate increases or decreases. Interest rates payable on client accounts are
  currently around 0.1% and the Bank of England base rate is higher. Therefore, the rate
  of interest available on client accounts is lower than rates of interest which can be
  obtained on other bank or building society accounts.
  c) For cleared funds paid into a client account, the firm shall account for interest unless
  one of the following circumstances apply:
  - i) The amount of interest calculated on the balance held is £20.00 or less; or
    ii) The client money was held in cleared funds in client account for a period of five
    working days or less.
- d) We will usually account to you for interest under our interest policy at the conclusion
  of your matter.
11.2 Banking
- a) The Firm operates its client account with NatWest Bank.

12. Limitation of liability
12.1 Our liability to you for a breach of your instructions shall be limited to £1,000,000.000 (one
million pounds) unless we expressly state a higher amount in the letter accompanying these
terms of business. We will not be liable for any consequential, special, indirect or exemplary
damages, costs or losses, or any damages, costs or losses attributable to lost profits or
opportunities.
12.2 This liability cap will apply to our aggregate liability to you together with any associated
party for whom you are acting as agent in relation to the relevant matter on any basis.
12.3 Proportional liability: In addition to the other limitations in this document, where we and/or
third parties are responsible for any loss suffered by you, our liability for that loss will be
limited to a fair proportion of your total loss calculated by reference to the extent of our
responsibility. If you have engaged others to represent or advise you on a matter in which
we are involved and you agree with any of them that their liability to you will be limited, in
order that our position is not adversely affected by any such limitation of their liability, you
agree that our liability to you will not exceed the amount which would have applied in the
absence of that limitation.
12.4 Third party liability: If you start proceedings against us for loss or damage and there is
another person (for example, another adviser) who is liable (or potentially liable) to you in
respect of the same loss or damage, then you will (if we so request) join them into the
proceedings. This is subject to any legal prohibition against your joining them in that way.
12.5 We have an interest in limiting the personal liability of employees, members. consultants
and partners. Accordingly, you agree that you will not bring any claim against any individual
employee, member, consultant or partner in respect of losses which you suffer or incur,
arising out of or in connection with our engagement or the services we provide. The
provisions of this paragraph will not limit or exclude the firm’s liability for the acts or
omissions of our employees, members, consultants or partners. The provisions of this
paragraph are intended for the benefit of our employees, members, consultants and
partners but the terms of our engagement may be varied without the consent of all or any
of those persons.
12.6 We can only limit our liability to the extent the law allows. In particular, we cannot limit our
liability for fraud nor for death or personal injury caused by our negligence, nor for
negligence in contentious business, insofar as the Solicitors Act 1974 s60(5) precludes the
exclusion of such liability.
12.7 Our client is only the person or entity designated in our client care letter, and not its affiliates
(whether shareholders, parent, subsidiaries, partners, members, directors, officers or
otherwise). Accordingly, for conflict of interest purposes, we may represent another client
with interests adverse to your affiliates. Our engagement by you does not create any rights
in or liabilities to any of your affiliates.
Please ask if you would like us to explain any of the terms above.

13. Rights of third parties
13.1 Our advice is for your benefit only. Save as expressly set out, our agreement with you is not
intended to confer rights on any third parties whether pursuant to the Contracts (Rights of
Third Parties) Act 1999 or otherwise.
13.2 No other person may see or rely on our advice without our written consent and subject to
the conditions that we impose at the time.

14. Storage of documents
14.1 After completing the work, we may be entitled to keep all your papers and documents while
there is still money owed to us for charges and disbursements.
14.2 We will keep our file of your papers (except those papers you ask to be returned to you) in
a secure storage area under our control of 3 years from the date of the final invoice, after
which time they will be securely destroyed. We will not destroy documents you ask us to
deposit in safe custody. However, should any of your documents be lost or damaged as a
result of events beyond our reasonable control we will not be liable for their replacement
or for any resultant loss.
14.3 If we take papers or documents out of storage in relation to continuing or new instructions
to act for you, we will not normally charge for such retrieval. However, we may charge you
for: time spent producing stored papers that are requested; and reading, correspondence
or other work necessary to comply with your instructions in relation to the retrieved papers.
Unless otherwise agreed with you in writing, those charges will be at our hourly rates
applicable at that time.

15. Confidentiality and data protection
15.1 Our use of your information is subject to your instructions, the Data Protection Act 2018
(‘DPA’) and our duty of confidentiality. Therefore, we keep information passed to us
confidential and will not disclose it to third parties except as expressly or implicitly
authorised by you, except in the following circumstances:
a) if required by law;
b) to professional service providers (such as expert witnesses, auditors or other advisors)
for legal, regulatory and compliance purposes;
c) to selected third parties (including barristers and consultants) who assist us with legal,
financial, administrative, information technology and other services; or
d) if that information has entered the public domain other than as the result of our
unlawful disclosure.
15.2 If we engage a third party in connection with your matter, we may put in place an agreement
requiring them to treat your information as confidential.
15.3 The firm is the data controller (for the purposes of the DPA) of personal data that you
provide to us. This means that the firm has a duty to comply with the provisions of the DPA
when processing your personal data.
15.4 The firm has appointed Andrew Leaitherland as its Data Protection Officer (‘DPO’) and he is
responsible for overseeing the firm’s compliance with the DPA.]
15.5 We use the information you provide primarily for the provision of legal services to you and
for related purposes including (but not limited to): updating and enhancing client records;
analysis to help us manage our practice; statutory returns; and legal and regulatory
compliance.
15.6 If you are an individual, you have rights under the DPA. These rights are:

The right to be informed and the right of access – You can request a data subject
access request (DSAR) by emailing the supervisor of your matter or emailing our
DPO Andrew Leaitherland at andrew@arch.law with the details of the personal data
that you want to access.
The right to rectification – Please contact the supervisor of your matter to rectify
any information that we hold. In some cases, we may ask to see proof of this change
of data.
The right to erase – To request to erase any data that we hold on you please
contact your supervisor or the DPO Please also bear in mind if we are in the middle
of a matter this may affect our capability to act for you. If this is the case, we will
discuss this with you.
The right to restrict processing – To request a restriction of processing please
notify your supervisor or our DPO who will contact you to discuss the requirements
of your requested restriction. Please bear in mind that some restrictions may
prevent us from acting on your behalf. If this is the case, we will discuss this with
you.
The right to data portability – To request this please contact your supervisor or
the DPO who will discuss the format you would like your data in when you make a
DSAR.
The right to object – If you wish to the objection of any processing (irrelevant if
consent has been provided previously). Please contact the supervisor of your matter
or the DPO who will discuss your needs with you and action your request. Bear in
mind, depending on the extent of the request this may prevent us from acting on
your matter.
Rights in relation to automated decision making and profiling – The firm does
not conduct any solely automated decision making or profiling.
15.7 These rights are absolute, but there are some cases where our legal obligations override
data subject rights. (For example, keeping data for anti-money laundering purposes,
notifying the NCA of any money laundering suspicions without notifying you).
15.8 We retain data as needed under the DPA. The timescales are explained in clause 13.2.
15.9 Should you have any queries concerning these rights, please contact our DPO at our
registered office.

16. Disclosure of information for property transactions
16.1 If we are also acting for your proposed lender in this transaction, we have a duty to fully
reveal to your lender all relevant facts about the purchase and mortgage. That includes any
differences between the mortgage application and information we receive during the
transaction and any cash back payments or discount schemes that a seller is giving you.
16.2 You must disclose all information which may affect your liability for stamp duty land tax or
other stamp duty (duty) as we can then ensure you pay the correct duty. If you fail to disclose
all information (and if in doubt, please disclose it as it can be discounted if it is notrelevant)
you must accept full liability for any penalties or action or other proceedings thatany
authority may take against you for failing to disclose information which resulted in a duty
or greater liability to pay such duty.

17. Security of communications
17.1 Where you provide us with fax or computer network addresses for sending material to, we
will assume, unless you tell us otherwise, that your arrangements are sufficiently secure and
confidential to protect your interests.
17.2 The Internet is not secure and there are risks if you send sensitive information in this manner
or you ask us to do so. Data we send by email is not routinely encrypted, so please tell us
if you do not want us to use email as a form of communication with you or if you require
data to be encrypted.
17.3 We will take reasonable steps to protect the integrity of our computer systems by screening
for viruses on email sent and received. We expect you to do the same for your computer
systems. Neither you nor we shall have any liability to each other in respect of any claim or
loss arising in connection with such a virus or defect in an electronic communication other
than where such claim or loss arises from bad faith or wilful default.
17.4 It is very unlikely that we will change our bank account details during the course of your
matter. In any event, we will never contact you by email to tell you that our details have
changed. If you receive any communications purporting to be from this firm, that you deem
suspicious or have any concerns about (however slight), please contact our office
straightaway.

18. File auditing and vetting
18.1 The firm may become subject to periodic audits or quality checks by external firms,
companies or organisations. This could mean that your file is selected for checking. It is a
specific requirement imposed by us that these external firms, companies or organisations
fully maintain confidentiality in relation to any files and papers which are audited/quality
checked by them. Please indicate if you are not happy for your file to be selected for file
auditing and vetting.

19. Referrals to third parties
19.1 If we recommend that you use a particular firm, agency or business, we shall do so in good
faith and because we believe it to be in your best interests. However, if that particular firm
is not another firm of solicitors, then you will not be afforded the regulatory protection of
the Solicitors Regulation Authority (SRA), the SRA’s Codes of Conduct and SRA Indemnity
Insurance Rules, nor shall you be entitled to the benefit of the SRA Compensation Fund.

20. Anti-money laundering
20.1 We are professionally and legally obliged to keep your affairs confidential. However, we
may be required by law to make a disclosure to the National Crime Agency where we know
or suspect that a transaction may involve money laundering or terrorist financing. If we
make a disclosure in relation to your matter, we may not be able to tell you that a disclosure
20.2 has been made. We may have to stop working on your matter for a period of time and may
not be able to tell you why.
20.3 We will not accept any liability for any loss caused to you or any other party as a result of
our refusal to proceed with a matter or transaction or otherwise complying with our legal
obligations.

21. Financial services
21.1 We are not authorised by the Financial Conduct Authority. However, we are included on the
register maintained by the Financial Conduct Authority so that we can carry on insurance
mediation activity, which is broadly the advising on, selling and administration of insurance
contracts. This part of our business, including arrangements for complaints or redress if
something goes wrong, is regulated by the SRA. The register can be accessed via the
Financial Conduct Authority website at www.fca.org.uk/register.
21.2 The Law Society is the designated professional body for the purposes of the Financial
Services and Markets Act 2000, but responsibility for regulation has been delegated to the
SRA (the independent regulatory body of the Law Society), and responsibility for handling
complaints has been delegated to the Legal Ombudsman. If you are unhappy with any
insurance advice you receive from us, you should raise your concerns with either of these
bodies.
21.3 The limited regulated activities that we carry out are issuing certain insurance policies, such
as after the event legal expenses insurance, defective title insurance and other property
indemnity insurance (such as breach of covenant, absence of easement, lack of planning
permission, unknown rights and covenants policies).
21.4 Any insurance policy arranged by us on your behalf, shall, in our opinion, be adequate to
meet your needs, but you are hereby informed that we do not recommend any policy over
and above any other and that it is your responsibility to check that you are satisfied with
the excess levels, exclusions, limitations and other policy terms. We do not conduct a fair
analysis of the insurance market prior to arranging insurance policies. You can request
details of the insurance undertakings with which we conduct business at any time.
21.5 You must provide us with details of any relevant existing insurance policies you may have
at the outset. We will not be liable to you for any losses you sustain as a result of your failure
to provide us with such details.

22. Complaints
22.1 Arch Law Limited is committed to high quality legal advice and client care. If you are
unhappy about any aspect of the service you have received, in the first instance it may be
helpful to contact the person who is working on your case to discuss your concerns and we
will do our best to resolve any issues.
22.2 If you would like to make a formal complaint, please contact Andrew Leaitherland, who is a
Director at Arch Law Limited on 03332 423976 or by email at hello@arch.law or by post to
our registered office. We have a procedure in place which details how we handle complaints
which is available on request. Making a complaint will not affect how we handle your case
22.3 We have eight weeks to consider your complaint. If we have not addressed it within this
time, or you remain dissatisfied with our handling of your complaint, you may complain to
the Legal Ombudsman.
22.4 Normally, you will need to bring a complaint to the Legal Ombudsman within six months of
receiving a final written response from us about your complaint or within one year of the act
or omission about which you are complaining occurring.
22.5 The Legal Ombudsman will look at the complaint independently and any investigation by
them will not affect how we handle your case. Before accepting a complaint for
investigation, the Legal Ombudsman will check that you have tried to resolve the complaint
with us in the first instance.
22.6 As well as your right to complain about any of our bills under our complaints procedure,
you can also apply for the bill to be assessed by the court under Part III of the Solicitors Act
1974, in which case the Legal Ombudsman may not consider your complaint.
22.7 You should be aware that, when your complaint relates to a bill, the Legal Ombudsman will
not consider your complaint while your bill is being assessed by a court.
22.8 A complainant to the Legal Ombudsman must be one of the following:
- a) An individual;
  b) A micro-enterprise as defined in European Recommendation 2003/361/EC of 6 May
  2003 (broadly, an enterprise with fewer than 10 staff and a turnover or balance sheet
  value not exceeding €2 million);
  c) A charity with an annual income less than £1 million;
  d) A club, association or society with an annual income less than £1 million; or
  e) A trustee of a trust with a net asset value less than £1 million; or a personal
  representative or the residuary beneficiaries of an estate where a person with a
  complaint died before referring it to the Legal Ombudsman.
22.9 Legal Ombudsman Contact Details:
- a) Address: PO Box 6806, Wolverhampton, WV1 9WJ
  b) Telephone: 0300 555 0333
  c) Email: enquiries@legalombudsman.org.uk
  d) Website: www.legalombudsman.org.uk
  e) Arch Law Limited is committed to ensuring that all Partners, Directors, Members,
  Consultants and Employees give their full co-operation to the Legal Ombudsman in
  the event of any dispute or complaint against Arch Law Limited.
22.10 In addition to the Legal Ombudsman, the SRA can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating
you unfairly because of your age, a disability or other characteristic. However, the SRA are
not able to deal with issues of poor service.
22.11 Solicitors Regulation Authority Contact Details:
- a) Address: The Cube, 199 Wharfside Street, Birmingham, B1 1RN
  b) Telephone: 0370 606 2555
  c) Email: report@sra.org.uk
  d) Website: www.sra.org.uk

23. Online Dispute Resolution (ODR)
23.1 If you are a client and we have made a contract with you by electronic means (website,
email, etc.) you may be entitled to use an EU online dispute resolution service to assist with
any contractual dispute you may have with us. Details of this service may be found at
http://ec.europa.eu/odr. Our email address for the purposes of using this service is
hello@arch.law

24. Alternative Dispute Resolution (ADR)
24.1 Alternative complaints bodies such as ProMediate (http://www.promediate.co.uk/) and
Small Claims Mediation (scmreferrals@hmcts.gsi.gov.uk/ 0300 123 4593) exist which are
competent to deal with complaints about legal services should both you and our firm wish
to use such a scheme.

25. Termination
25.1 You may end this contract (and therefore, your instructions to us) at any time by writing to
us by post or email (see clause 5.1 of these terms for details). However, we may be entitled
to keep all of your documents and deeds while there is money owing to us (including
charges and disbursements which have not yet been billed).
25.2 We may end this contract (and therefore cease acting for you) in relation to any matter or
all of your matters. We will only do this where we believe we have a good reason and upon
informing you in writing. Examples of a good reason include where you have not given us
sufficient instructions, where you have not provided appropriate evidence of identification
or where we reasonably believe that the relationship between you and us has broken down.
25.3 If your matter does not conclude, or we are prevented from continuing to act because of
our legal obligations or professional rules, we will charge you for any work we have actually
done. Our charges will be based on our hourly rates applicable at that time (and where a
fixed fee has been agreed, the charges will not exceed that fixed fee).
25.4 If we cease acting for you, we shall (where relevant) inform the court or tribunal that we no
longer act for you and shall apply to be removed from their records. We may charge you
for doing so at our hourly rates applicable at that time.
25.5 If we do have to cease acting for you, to the extent permitted my law and our professional
obligations we will explain your options for pursuing the matter and will work with you to
minimise disruption to your matter or matters.
25.6 In any event we will be considered to have ceased acting for you:
a) upon our completion of the specific services that you have retained us to perform, or
b) when more than six months have elapsed from the last time we furnished any billable
services to you.
25.7 The fact that we may inform you from time to time of developments in the law which may
be of interest to you, by email, newsletter or otherwise, should not be understood as a
revival of a lawyer-client relationship. We have no obligation to inform you of such
developments in the law unless we are specifically engaged to do so.

26. Cancellation rights
26.1 If you are an individual consumer (and not a business entity) and if our contract with you is
a ‘distance contract’ or an ‘off premises contract’, you have the right to cancel this contract
within 14 days from the day of the conclusion of the contract (the ‘cancellation period’). This
right exists in accordance with The Consumer Contracts (Information, Cancellation and
Additional Charges) Regulations 2013. Please refer to clause 1 for key definitions.
26.2 This right will typically exist where we take instructions from you outside of our offices, for
example during a visit to you, or by a means of distance communication such as over the
telephone or by email. However, if you are unsure whether these cancellation rights apply
to you, please contact us immediately upon receipt of these terms.
26.3 Please refer to the cancellation notice at the end of these terms for further information
about your right to cancel and the conditions attached to the same.
26.4 Where cancellation rights apply under these regulations, we will not start work on
your file for 14 days from the day of the conclusion of the contract because the
regulations prevent us from doing so unless you instruct us otherwise. If you would
like our service to start within 14 days of the day of the conclusion of the contract,
please mark the relevant box under the Instructions for Cancellation notice below
stating your wishes and return a copy to us.
26.5 Once we have started work on your file within the cancellation period, on your instruction,
you will be charged for any work done if you then cancel your instructions. You will have to
pay us an amount which is proportionate to the work completed until we receive notice of
cancellation from you, in comparison with the full coverage of this contract. These charges
will be applied on the same basis as set out in clause 6 of these terms and where a fixed fee
has been agreed, the charges will not exceed that fixed fee.

27. Applicable law
27.1 These terms and your client care letter shall be governed by and interpreted in accordance
with English law. Any disputes or claims concerning this contract and any matters arising
from it shall be dealt with only by the courts of England and Wales.
27.2 If any provision of this contract is found by any court or administrative body of competent
jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect
the other provisions of this contract which shall remain in full force and effect.

28. Force majeure
We shall not be liable to you if we are unable to perform our services as a result of any cause
beyond our reasonable control.
29. Severability
If any provision in these terms of business or our accompanying client care letter is or becomes
invalid, illegal or unenforceable then it shall, to the extent required, be severed and shall be
ineffective and the validity of the remaining provisions shall not be affected in any way.

To request a PDF version of these ToB please email hello@arch.law