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*the arch.audit team currently comprises 7 highly experienced auditors whose combined careers total 101 years!
Technical review of delegated underwriting processes and binding authority compliance.
Technical review of delegated claims handling and compliance with SLA requirements.
Peer Review of open and/or closed claims to ensure compliance with best practice or internal guidelines.
Review of policies and procedures, including financial crime, data protection, business continuity, complaints management and loss fund management (as appropriate)
Targeted review of specific aspects of claims handling, usually relating to claims leakage, reserving practices or litigation management.
At arch.law we combine leading edge technology with
high quality lawyers and advisors to deliver legal
solutions differently for our clients.
We recognise that law is not simply a service – our
clients need a solution that allows them to rectify their
problem or maximise their opportunity.
Head of arch.audit – arch.portfolio member
John has 26 years’ experience in the insurance market, 18 years in audit and 8 years in claims management roles. He has extensive experience of all major insurance and reinsurance classes, with audits, claims reviews and inspections of records performed in Africa, Australia, Canada, Caribbean, Europe, Iceland, Middle East, New Zealand, Scandinavia, Switzerland and USA.
Head of Client Relations – arch.portfolio member
Leigh has nine years’ experience in the insurance industry, including seven years in insurance audit. In her role as head of client relations Leigh ensures that the clients individual and specific audit requirements are met by the global team of auditors. Leigh is responsible for the pricing and scheduling of global audits and ensuring the timeliness of the reports issued to the clients.
Head of Audit Services – arch.portfolio member
Lana has 18 years of experience in the insurance market, 12 years of this within the London market and 9 of those years in audit. Having led teams at major audit firms in Canada and the USA, Lana has built a market leading audit firm and developed a strong relationship of trust with a client base which includes all major London Market Insurers. Passionate about her career and subject matter, Lana has been invited to present to both clients and at market events. Believing strongly in a compassionate and inclusive workplace, Lana is excited by the endless opportunities at arch.law.
Head of US Audit –
arch.direct member
Alex has 18 years of experience in the insurance market. Prior to joining arch.law, he has worked in many roles in the industry including roles in claims handling, underwriting, product development, risk management and audit. Alex has primarily worked in the Canadian and the United States markets with a mix of both domestic insurers and the Lloyd’s market.
Senior Auditor –
arch.direct member
Jenny Shanh is a Senior Auditor and P&C insurance professional, passionate about delegated authorities and the London market. She excels at her role by combining her analytic skills along with her claims and underwriting experience with a strong writing acumen. Believing that helping others during the audit process requires an equal amount of kindness, understanding and a diplomatic approach, Jenny ensures all stakeholders benefit from her time spent. Jenny believes in the work she does and enjoys the close knit and inclusive team approach at arch.audit. Prior to joining the audit world, Jenny worked for Canadian domestic insurers and is rounding the finish line on her CIP designation.
Senior Auditor –
arch.direct member
Ryan has 15+ years within the Canadian insurance industry focusing on claims handling, both for domestic and Lloyd’s markets. In 2021 he transitioned to a role as an auditor for the Canadian and USA Lloyd’s markets and is excited to continue along this career path at arch.law.
Auditor –
arch.direct member
Natasha has 10 + years within the Canadian domestic insurance industry focusing on claims handling and processes. She has held varies insurance roles which has provided her the skills to be well rounded in her field. She has transitioned recently to audit and is able to apply her claims and underwriting background, into auditing practices for the Canadian and USA markets. Her objective is to continue to gain knowledge from her experienced colleague, in order to be well versed audit professional.
Beehive Lofts, Beehive Mill, Jersey Street, Ancoats, Manchester, United Kingdom, M4 6JG
+44 (0)3332 423976
55 Colmore Row, Birmingham,
United Kingdom, B3 2AA
+44 (0)3332 423976
Level 1, Devonshire House, 1 Mayfair Place, London, United Kingdom, W1J 8AJ +44 (0) 333 242 3976
Angel Place, Level 9, 123 Pitt Street,
Sydney, Australia, NSW 2000
+612 9016 0141
Level 17, 31 Queen Street,
Melbourne, Australia, VIC 3000
+612 9016 0141
Level 14, 167 Eagle Street, Brisbane,
Australia, QLD 4000
+612 9016 0141
Level 28, AMP Tower,
140 St Georges Terrace, Perth,
Australia, WA 6000
+61 422 211 079
1 Tudor St,
Newcastle West, NSW 2302
+612 4961 0002
375 University Avenue, Suite 102, Toronto, Ontario M5G 2J5 (arch.audit only, not regulated to provide legal services)
Arch Law Limited
Beehive Lofts
Beehive Mill, Jersey Street,
Ancoats. Manchester, United Kingdom M4 6JG
Arch Law Limited Registered in England No. 12779240 VAT number 376144290. Liability Limited by a scheme approved under Professional Standards Legislation.
Contact: 03332 423976
hello@arch.law
www.arch.law
Arch Law Limited
Beehive Lofts,
Beehive Mill, Jersey Street,
Ancoats. Manchester M4 6JG
+44 (0)3332 423976
55 Colmore Row, Birmingham,
United Kingdom, B3 2AA
+44 (0)3332 423976
Angel Place, Level 9, 123 Pitt Street,
Sydney, Australia, NSW 2000
+612 9016 0141
Level 17, 31 Queen Street,
Melbourne, Australia, VIC 3000
+612 9016 0141
Level 54, 111 Eagle Street, Brisbane,
Australia, QLD 4000
+612 9016 0141
Level 11, Brookfield Place,
125 St Georges Terrace, Perth,
Australia, WA 6000
+61 422 211 079
5 Wilaroo Avenue, Beaumont,
Australia, SA 5066
+61 466 606 614
1 Tudor St,
Newcastle West, NSW 2302
+612 4961 0002
Contact: +44 (0)3332 423976
hello@arch.law
www.arch.law